Valley-Hi Toyota

Overview

We are seeking a motivated and customer-focused professional to join our team and support service operations through effective lead management, appointment setting, and customer communication. This role plays an important part in creating a smooth, responsive, and positive experience for customers while helping drive service department growth and retention.

Responsibilities

• Respond promptly to inbound calls, messages, and online inquiries related to service appointments and customer needs.
• Contact existing and prospective customers to schedule, confirm, and follow up on service appointments.
• Maintain accurate records of customer interactions, appointments, and follow-up activities in CRM or scheduling systems.
• Provide courteous and professional support while addressing questions about services, processes, and scheduling availability.
• Assist with appointment reminders, missed appointment follow-up, and customer retention outreach.
• Collaborate with service advisors and other team members to ensure a seamless customer experience.
• Support department goals through consistent communication, organization, and attention to detail.
• Identify opportunities to improve customer satisfaction and contribute to service department performance.

Qualifications

• Strong communication and interpersonal skills with a customer service mindset.
• Ability to manage multiple tasks, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Experience using phone systems, scheduling tools, or CRM platforms preferred.
• Excellent organizational skills and attention to detail.
• Professional, reliable, and adaptable approach to daily responsibilities.
• Ability to work collaboratively with team members across departments.
• Previous experience in customer service, appointment setting, call center, or service-related support roles is helpful.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to develop communication, organization, and customer engagement skills.
• Training and resources to help you succeed in the role.
• Potential for growth within a dynamic service-focused department.

Success in This Role Looks Like 

You communicate clearly and professionally, maintain accurate records, and help customers feel valued from the first interaction through follow-up. You take initiative, stay organized, and contribute to a positive service experience that supports both customer satisfaction and department goals.

Pay

$16.90 hourly plus discretionary bonuses based on department goals month to month